Support & Warranty | Eco Rider UK

Warranty

We've been supplying electric quads and ride-ons for a number of years with an approach built on high-quality parts and excellent customer service, giving us the confidence to offer a 12-month parts warranty and lifetime support to all of our customers as standard.

Fitting of parts – ECO RIDER will supply and post the replacement parts to you free of charge within the 12 months warranty period and offer you free telephone support to help you fit the parts.

We do offer a repair service also, which if the item falls within the warranty guidlines, you are welcome to return the product and we will repair or fit new parts FREE OF CHARGE (The cost of returns to/from us is covered by the customer).

NB. The 12 months warranty does not support the return of the product or the battery pack supplied (battery warranty is 3 months).

Our warranty comes in two options:

12 Months - Standard

Free

12 months replacement parts warranty, posted to you free of charge within the warranty period and free telephone support to help you fit the parts.

24 Months - Standard

From £200

24 months replacement parts warranty, posted to you free of charge within the warranty period and free telephone support to help you fit the parts.

Frequently Asked Questions

If you have a question we haven't answered here then call our technical team on 01223 398007 (opt 2) or email us at technical@eco-rider.co.uk.

Is the battery fully charged? Check the trip switch located underneath the seat. Check the main fuse on the LHS of the quad next to the 4WD switch. Wiggle the key in the ignition barrel to see if the power has a loose connection.

Check the charging light is illuminating on the charger. Check the trip switch located underneath the seat. Check the main fuse on the LHS of the quad next to the 4wd switch.

Check brake levers as they have electric cut-out switches, this stops any power to the motor if the brake is engaged and will stop the vehicle from moving. Ensure the battery is fully charged and the LCD monitor is illuminating.

Check whether the brake light switches are not engaging and the power is cut out. Is the brake lever applied? Check to see if the rear brake light is on. Check ignition barrel is turning on & off correctly. Check all connections are firmly connected.

Straighten the handlebars and adjust the track-rod arms at front of the quad to align the wheels or very slightly towing in and then tighten the nuts on the track rods.

The most likely explanation is that you have a pucture that needs to be repaired. Alternatively, the valve core could have become loose. to see it remove the dust cap and look into the valve to see an oblong cross member. It can be tightened clockwise with a specialist tool or a pair of tweezers. Call us on 01223 398007 for more help.

Contact our friendly, expert technical team.

If you can't find what you're looking for in our FAQ, our team are on hand to answer your queries and point you in the right direction.

Call Us

Eco Rider is ready to take your call:

United Kingdom: 01223 398 007

Email Us

Opening Hours

Monday-Friday: 9am - 5pm
Saturday: 10am - 4pm (By Appointment Only)
Sunday: Closed

Come and visit our Showroom in Newmarket to view the vehicles in person. Call to ensure we have your preference in stock.

Monday - Friday

9 AM - 5 PM

Saturday

10 AM - 4 PM (Appointment Only)

Sunday

CLOSED

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CONTACT

Eco Rider, Newmarket Business Centre, 341 Exning Road, Newmarket, Suffolk, CB8 0AT.

01223 398 007

info@eco-rider.co.uk

Support

Eco Rider Support

Assistance and Warranty Information

Warranty

Frequently Asked Questions

If you have a question we haven't answered here then call our technical team on 01223 398007 (opt 2) or email us at technical@eco-rider.co.uk.